Service Line Repair/Maintenance

The Town's Utilities Bylaw set the terms of responsibility for the repair, maintenance and renewal of water or sewer service lines.

Water Service Lines

The property owner is fully responsible for keeping the service line between the premises and the curbstop in operational condition.  The Town is responsible for the condition of the service line between the curbstop and the main.

water line

Exceptions:

(A) In the event of a leak or burst that is the interests of general municipal water conservation to address, consideration to some discretionary cost sharing may be given on a service line between the premises and the curbstop.  It is important that suspected leaks before the meter are reported.

(B) If Council has initiated or approved a Local Improvement project pursuant to the Local Improvement Policy (2022) for the purpose of constructing, repairing, improving and maintaining streets, curbs, sidewalks, water, sanitary sewer and storm sewer in a neighbourhood or section of street.

It is important to note that the Town will not pay for or cost share on discretionary upgrades or replacements to the service line between the curbstop and the main for reasons other than repair to the existing service.  Please inquire at the Town Office if there is a strong economic development case (reserves policy section 8.7) around a desired service renewal or enhancement (e.g. increasing the diameter of service for an industrial or commercial purpose that leads to to increased local employment, assessment, multiplier effects, etc.).

Sewer Service Lines

The property owner is fully responsible for keeping the service line in operational condition (at all times) between the premises and the main.  This means that the Town will not (generally) cost share on sewer service line maintenance or repair.

Exceptions:  

(A) if damage or blockage can be proven to have been caused by a public tree in a boulevard.  Link to the Public Trees page for more information with respect to that CAO approval process.

(B) If Council has initiated or approved a Local Improvement project pursuant to the Local Improvement Policy (2022) for the purpose of constructing, repairing, improving and maintaining streets, curbs, sidewalks, water, sanitary sewer and storm sewer in a neighbourhood or section of street.

(C) Sewer backup situations caused accidentally by sewer main maintenance (e.g. flushing)  will be evaluated on a case by case basis.